Glengarry Traditions Privacy Policy
Last Updated: April 28, 2026

Glengarry Traditions is a brand of Desautels Foods Inc. (“we,” “us,” or “our”), a federally inspected Canadian meat processing facility (CFIA Establishment #554) located at 20731 Concession Road 5, Green Valley, Ontario K0C 1L0.

We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website (the “Site”), place orders, contact us, or otherwise interact with Glengarry Traditions.

By using the Site or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or provide us with personal information.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Contact and Account Information: Name, billing and shipping address, email address, phone number.
• Order and Payment Information: Details of your purchases (e.g., products ordered), order history, and payment-related information (we do not store full payment card details; payments are processed via Interac e-Transfer, which is handled securely by your financial institution).
• Communication Information: Messages, inquiries, feedback, or support requests you send us (e.g., via email or phone).
• Technical and Usage Information: IP address, browser type, device information, pages visited, time and date of visits, referring/exit pages, and cookies or similar technologies (for Site functionality and analytics).
• Other Information: Any additional details you voluntarily provide, such as preferences, dietary notes, or special instructions.

We do not collect sensitive personal information (e.g., health data beyond basic allergy notes you provide) unless directly relevant to fulfilling your order and with your consent.

2. How We Collect Personal Information

We collect personal information:

• Directly from you when you create an account, place an order, sign up for newsletters, contact customer service, or submit forms.
• Automatically through cookies, web beacons, and similar technologies on the Site (see our Cookie Policy section below).
• From third parties, such as shipping carriers (for delivery updates) or analytics providers (in aggregated form).

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including payment verification (via e-Transfer confirmation), packaging, shipping, and delivery.
• To communicate with you about your orders, deliveries, inquiries, promotions (with consent where required), or important updates.
• To improve our Site, products, and services (e.g., analyzing usage patterns in aggregate).
• To comply with legal obligations, prevent fraud, resolve disputes, enforce our Terms and Conditions, or protect our rights.
• For marketing purposes (e.g., newsletters or promotions) only with your express consent, which you can withdraw at any time.

We limit collection, use, and disclosure to what is necessary for these purposes.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers who assist us (e.g., shipping carriers like Canada Post or UPS, email service providers, web hosting, IT support, payment processors for e-Transfer verification).
• Legal authorities if required by law, court order, or to protect our rights, safety, or property.
• In the event of a business transition (e.g., merger or sale), your information may be transferred as part of the assets.

We do not sell your personal information to third parties for their marketing purposes. We require third-party service providers to protect your information and use it only for the services they provide to us.

5. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, remember preferences, analyze Site traffic, and for security. These may include:

• Essential cookies (required for Site functionality).
• Analytics cookies (e.g., Google Analytics in anonymized form).
• Marketing cookies (only with consent).

You can manage cookies through your browser settings. Disabling cookies may limit Site functionality. For more details, see our separate Cookie Notice (if implemented) or contact us.

6. Data Storage, Security, and Retention

Your personal information is stored in Canada or with providers that offer equivalent protection under PIPEDA. We use reasonable administrative, technical, and physical safeguards to protect against loss, misuse, unauthorized access, disclosure, alteration, or destruction.We retain personal information only as long as necessary to fulfill the purposes outlined above, comply with legal requirements, or resolve disputes (typically 10 years for financial/order records under Canadian tax and consumer laws, or shorter where possible).

7. Your Rights and Choices

Under PIPEDA, you have the right to:

• Access your personal information we hold (subject to exceptions).
• Request corrections if inaccurate or incomplete.
• Withdraw consent for certain uses (e.g., marketing), though this may affect order fulfillment or services.
• Challenge our compliance with privacy practices.

To exercise these rights, contact our Privacy Officer (details below). We will respond within 30 days (extendable under PIPEDA). There is usually no fee for access requests unless they are excessive.You may also unsubscribe from marketing emails via the link provided or by contacting us.

8. Children’s Privacy

Our Site and services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it promptly.

9. International Transfers

If any personal information is processed outside Canada (e.g., by certain cloud providers), we ensure appropriate safeguards are in place to provide a comparable level of protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the Site with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance.

11. Contact Us / Privacy Officer

For questions, access requests, complaints, or concerns about this Privacy Policy or our privacy practices:

Privacy Officer
Glengarry Traditions
20731 Concession Road 5
Green Valley, ON K0C 1L0
Phone: 1-888-825-4405

Email: admin@glengarrytraditions.ca
We take privacy complaints seriously and will investigate and respond appropriately. If unsatisfied, you may contact the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca/).